AfterVault (“AfterVault,” “we,” “us,” or “our”) operates the website getaftervault.com and the AfterVault service. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. It applies to account owners, trusted contacts, message recipients, and visitors to our website.
The short version: We do not sell your personal information. Your mobile phone number and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes. Vault contents are encrypted and released only to the trusted contacts you choose, under the conditions you set.
1. Information we collect
Information you give us
- Account and contact details: name, email address, mobile phone number, and sign-in credentials.
- Vault contents: the information, documents, letters, videos, and records you choose to store.
- Trusted contact details: names, email addresses, and phone numbers of the people you designate.
- Early access signups: name, email, optional mobile number, and whether you consented to text messages.
- Communications: messages you send to our support team.
Information collected automatically
- Device and browser type, IP address, and pages visited, used for security and to keep the service working.
- Records of consent, including the date, time, and wording of any SMS opt-in you provide.
- Security logs of sign-ins, access requests, vetoes, and releases.
2. How we use information
- To provide, operate, and secure the AfterVault service.
- To alert you when a trusted contact requests access to your vault, and to let you stop that request.
- To verify identities with one-time codes before any access is granted.
- To release vault contents to your designated contacts according to your settings.
- To send account notices, service updates, and launch updates you have requested.
- To respond to support requests and prevent fraud, abuse, and unauthorized access.
- To comply with legal obligations.
3. Text messaging (SMS)
If you provide your mobile number and opt in, AfterVault will send you text messages related to your account, including security alerts about access requests, one-time verification codes, account notifications, and launch updates for early access members. Trusted contacts who opt in receive messages related to their role, such as confirmation reminders, verification codes, and request status updates.
- Message frequency varies based on account activity.
- Message and data rates may apply.
- Reply HELP for help, or email support@getaftervault.com.
- Reply STOP at any time to opt out. You will receive one final message confirming you have been unsubscribed.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as needed with our SMS delivery provider to send the messages you requested. The sharing described in Section 4 below excludes all text messaging originator opt-in data and consent.
4. How we share information
We do not sell or rent your personal information. We share information only in these limited cases:
- With your trusted contacts, only the categories and items you assigned, and only after an access request is completed under your settings.
- With service providers who host, store, encrypt, and deliver the service on our behalf (such as cloud hosting, email delivery, and SMS delivery). They may use your information only to perform services for us and are bound to protect it.
- For legal reasons, when required by law, subpoena, or court order, or to protect the safety of any person.
- In a business transfer, such as a merger or acquisition, subject to this Policy’s protections.
5. How we protect information
Vault contents are encrypted using keys unique to each vault, with master keys held in a dedicated key management service. Access to production systems is restricted and logged. Private records are protected by a separate PIN. No system is perfectly secure, but we design AfterVault so that your information is accessible only to you and the contacts you choose.
6. Data retention
We keep your information while your account is active. If your subscription lapses, your vault is preserved in read-only form for two years and then deleted. You can ask us to delete your account at any time. Early access signup information is kept until launch or until you ask us to remove it.
7. Your choices and rights
- Access, update, or delete your information by contacting us.
- Opt out of text messages by replying STOP.
- Unsubscribe from non-essential emails using the link in any such email. Security alerts about your vault cannot be turned off while your account is active.
8. Children
AfterVault is not directed to children under 13, and we do not knowingly collect information from them. Account owners must be 18 or older.
9. Changes to this Policy
We may update this Policy from time to time. We will post the new version on this page with a new effective date and notify account owners of material changes.
10. Contact us
AfterVault
Oklahoma City, Oklahoma
Email: support@getaftervault.com